Hospice

What do other agencies do when the care plan says Volunteer Visit 2 x / month and one of the visits is missed.  We had a volunteer who simply forgot the 2nd visit of the month.  Are we out of compliance?  Do we just document a missed visit?  Thanks

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Joyce Iverson
Hospice of Douglas County – Horizon Public Health
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I only complete a missed visit note.  

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Diane Harrison, CVA
Echo Hospice, LLC dba Trinity Hospice
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This is just a missed visit for our organization as well. It is no different if the volunteer was ill or there was inclement weather. I would, however, educate the volunteer on the incident. 

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Lisa McDermott
Avera@Home
Pipestone Home Health and Hospice
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Hi Joyce, 

First, I try to reschedule the visit for another day so that we meet the plan of care. If I cannot work that out, I will do a missed visit and add the documentation.

Thanks!

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Bonnie Wagner (she/her/hers)
Volunteer Services Manager
Casa de la Luz Hospice
7740 North Oracle Road
Tucson, AZ 85704
Because every day counts.
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